Index 04 — Support
Faq
Direct answers. No script. If your question is not here, send a transmission.
Orders
All in-stock orders dispatch within 48 hours from our workshop. You will receive a tracking transmission once the package is scanned.
Because each drop is numbered and packed in sequence, we cannot modify orders after confirmation. Double-check your size before entering the drop.
Sizing
Our runners and court styles fit true to size. If you are between sizes or prefer a roomy toe box, go up one half size. Slides run wide by design.
At this time we build on a standard D width last. Members with wider feet typically size up one half size in the runner and court silhouettes.
Drops
Every style in an Index is produced in a single run. Once the counter hits the final number, the moulds are retired and we do not restock.
Join the rotation list at the bottom of any page. Subscribers get a 24-hour heads-up and first access to the next Index.
Dispatch
Ships in 48h
Orders leave the workshop within two business days. Transit time depends on your coordinates.
Returns
Returns within 30 days
Unworn styles in original packaging can be returned for a full refund within 30 days of delivery.
Still uncertain?